Request for Proposals
IT Managed Service Provider (MSP)
IT Managed Service Provider (MSP)
Metropolitan Energy Center (MEC) is seeking the services of an agency (Offeror) to provide Information Technology (IT) services under a Managed Service Provider (MSP) model on an as-needed basis. The Offeror must have the capacity to support MEC’s 24-30 employees and contractors, along with demonstrated expertise in cloud systems, including but not limited to Microsoft 365, Microsoft Teams, and Salesforce. SharePoint expertise is also desirable. The Scope of Services includes endpoint management, help desk support, system administration, asset lifecycle management, and emergency response.
We look forward to partnering with a skilled IT provider to help keep our organization running smoothly.
Submit Your Bid
Interested IT service providers are invited to submit their proposals by following these steps:
- Click here to download and review the required documents.
- Follow the instructions in the document linked above.
Offerors should organize proposals into the following sections:
A. Cover Page (identify Authorized Negotiator)
B. Table of Contents
C. Professional Qualifications
D. Work History and References
E. Proposed Work Plan
F. Price Proposal (include in a separate file clearly marked “Price Proposal”)
Selection Process
- Written Proposal: The overall quality of the proposal, containing all required information in a clear and concise format, is a prevailing consideration throughout all categories.
- Interview: Written proposal evaluations will determine who is invited to interview.
For any questions, please contact Greg Betzwieser.
Questions and Answers
1Q: The RFP indicates you have 24 to 30 employees & contractors. Do you have an exact number of staff at this time?
1A: MEC has 23 staff and contractors at this time.
2Q: You mention you have a total of 31 devices (22-28 laptops and 3 tablets), are any of these acting as a server or do you have a server? If so, can you elaborate on the server you have?
2.A: No, we do not operate a server.
3Q: You reference you’re utilizing Carbonite for a backup. How much data are you currently backing up?
3A: We currently have a 1 TB limit in our license agreement.
4Q: You’re requesting quotes for future workstation acquisition. Do you have an audit of your computers to give us an idea of the current computer/devices you’re using? If you don’t have an audit, can you provide an example of the computer that you’ve most standardized on? Related to this, can you or your current IT partner provide an inventory report?
4A: Pricing for future workstation acquisition will be a passthrough cost and is not a consideration for purposes of evaluating Phase 1 responses to this RFP. However, an inventory report will be provided to those who are invited to interview.
5Q: Do you have a list of current M365 licensing you subscribe to?
5A: Broadly, we use M365 Business Premium, and Business Basic. Our staff makes liberal use of OneDrive, Teams, and Exchange (Outlook), with Entra for admin, and we make limited use of SharePoint’s vast options.
6Q: Are you currently utilizing a firewall. If so what firewall are you using for the office?
6A: Since we have no server, each endpoint has its own firewall. We are using Windows Security for endpoints.
7Q: I see no mention of printers in this. Is this managed separately through a printing company. How many printers do you have?
7A: We have no networked printers, and our major print jobs are outsourced. We have two desktop printers that we plan to install for small office jobs.
8Q: What current internet service provider (ISP) are you working with? Do you have backup ISP?
8A: AT&T Fiber. We do not have a backup ISP.